Frequently Asked Questions

Where are you located? Can I see the puppies in person at your store before I purchase?
Our company is based in San Francisco, CA. However, we do not have a store front. Unlike conventional Pet Stores, our puppies WILL NEVER BE locked up in cages for display.

All of our puppies are home-raised, they get social interaction with their litter mates on a daily basis and access to a large private backyard. The puppies will stay with our breeders until they are ready to fly to their new forever homes.  

Why we are the better option than most pet stores? We have the advantage of partnering exclusively with some of the BEST registered show breeders in Thailand who specializes in the Pomeranian Breed for over 10 years.

How do I know that you’re not a scammer?
We have proof of delivery (awb tracking numbers) on every puppy we’ve sold . We also have over 500+ of customer reviews including several from celebrity clients on our website, Facebook, and Instagram. A lot of our customers are returning customers, they come back and buy their precious second puppy from us. We have a HUGE presence on social media and stellar track records!

How long will it take for me to receive my puppy?
Carefully check the information of “Ready to go home (mm/dd/yyyy)”. Normally that would be the estimated shipping date. However, the actual flight date may slightly differ as it depends on the flight availability as well as the readiness of the puppy.

Is shipping included?
Yes, the shipping costs of the puppy to the destination airport is included into the total price although there is an additional charge of +$179 or +$259 for crate and handling depending on which airline we use.

Can the deposit that I’ve already put down for a puppy be transferred or used towards another puppy?
No. The deposit signifies the intent on the part of the buyer to follow through with the purchase of a particular puppy. Therefore, the deposit for a puppy is non-refundable and may not be transferred or used towards another puppy.

How often do you get new puppies? Are the ones listed on the website the only ones available?
We get new puppies approximately every 4-12 weeks. We will post new puppies on either our Instagram or on our website once they are available for reservation. http://www.bearfacepomz.com/available

Quick Links:

The ‘Purchasing Process’ is explained in details here

The delivery process (list of airports we can ship to)

Proof of shipment

Customer reviews